Shopping Information
How can I find a product?
You can use the search bar at the top of the page to look for specific items or browse through our product categories.
Can I save items to a wishlist?
Yes, you can create a wishlist and save items for later. Simply click the “Add to Wishlist” button on the product page.
How do I know if a product is in stock?
Availability is displayed on the product page. If the item is in stock, you’ll see the “Add to Cart” button. If it’s out of stock, you may see a notice or a sign-up to be notified when it’s back.
Can I place an order without creating an account?
Yes, you can check out as a guest. However, creating an account allows you to save your shipping info, track orders, and access exclusive offers.
Payment Information
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods.
Is my payment information secure?
Yes. Your payment data is protected using SSL encryption and secure payment gateways to ensure a safe transaction.
Can I use a discount code?
Yes, you can enter your discount or promo code during checkout in the designated field.
What happens if my payment fails?
If a payment fails, you’ll be notified immediately and can try another payment method. Please ensure your payment info is accurate and that your account has sufficient funds.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Products must be in original condition and unused.
How do I return an item?
To return an item, please follow the instructions included in your order confirmation email. Be sure to include a copy of your invoice.
Who covers the return shipping costs?
Return shipping costs may be covered by the customer or seller, depending on the situation. Please refer to your order details or contact us.
Can I exchange an item?
Yes, you may exchange items for a different size or color. Contact our customer support team for assistance.
Contact Information
We are committed to providing you with a smooth shopping experience. If you have any questions or concerns, please reach out to us at:
- Email: [email protected]
- Phone: +1 (518) 980-9178
- Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday
Your satisfaction is our top priority, and we are always here to assist you.